Refund Policy
Customized Press-On Nails
We prioritize customer satisfaction and the quality of our products. However, due to the personalized nature of our customized press-on nails, we adhere to a strict no return and no refund policy.
Custom Orders
Each set of press-on nails is handmade and individually crafted to meet your specific requirements, including size, design, and personalization. As a result, these items cannot be resold or reused. Therefore, we are unable to accept returns or offer refunds for customized orders under any circumstances.
Order Confirmation
We ensure that all custom orders are thoroughly reviewed and confirmed before production begins. We request that you carefully check all details, including design preferences, colors, size and any other specifications, before finalizing your order. Once an order is placed and confirmed, no changes or cancellations will be accepted.
Quality Assurance
Our team is committed to delivering high-quality products that match your specifications. In the rare event that there is an issue with your order due to an error on our part, please contact us immediately upon receipt and provide 360-degree unboxing video within 24 hours of receipt. We will work with you to address any concerns and find a suitable resolution.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 24 hours of receiving your order. Provide a detailed video and a description of the issue. We will assess the situation and, if deemed necessary, provide a replacement or store credit. Please note that this does not apply to issues arising from incorrect size selection or change of mind.
Contact Us
For any questions or concerns regarding your order, please contact our customer service team at glowupnails24@gmail.com or WhatsApp on +91-9106768997. We are here to assist you and ensure you have a positive experience with our products.
By placing an order on our website, you acknowledge and agree to this No Return and Refund Policy for customized press-on nails.
FAQ
If you have other burning questions we weren’t able to address here, feel free to email.
Shopping
What are the shipping charges?
Do You Ship Internationally?
How long will it take to get my order?
What about Exchanges, Returns And Refund?
Can I cancel my order?
Payment
What payment methods do you accept?
Do you accept COD?
Other questions
What is the difference between glue and glue tabs?
Are the nails reusable?
How Can I Return a Product?
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